Support Center

Flash Leopard VPN — We're here to help

Frequently Asked Questions

🔌 Cannot connect to VPN

• Check your internet connection and make sure it is stable.
• Try switching to a different server node from the server list.
• Toggle Airplane Mode on and off, then try again.
• Restart the app and attempt to reconnect.
• If the issue persists, please contact our support team.

💳 Subscription not activated

• Make sure you are signed in with the correct Apple ID used for the purchase.
• Use the "Restore Purchase" option in the app to recover your subscription.
• Allow a few minutes for the subscription to sync after purchase.
• If the problem continues, contact us with your Apple transaction ID.

🔄 How to restore a purchase

Open the app, go to the subscription page, and tap "Restore Purchase". The app will automatically verify your previous purchase with Apple and restore your membership.

📱 App crashes or freezes

• Make sure you are running the latest version of the app.
• Restart your device and reopen the app.
• Delete and reinstall the app — your subscription will be restored automatically.

🌐 Slow connection speed

• Try switching to a server node with a lower user count.
• Check your base network speed without VPN enabled.
• Avoid using VPN on metered or very slow connections.

❌ How to cancel subscription

Subscriptions are managed through Apple. To cancel:

• Open Settings on your iPhone.
• Tap your name → Subscriptions.
• Select Flash Leopard VPN and tap Cancel Subscription.